![]() ![]() For example, we see it when our clients send Hallmark cards to their customers. Hallmark Business Connections finds a clear connection between both employee and customer satisfaction when a program like Delta’s is utilized. While it not only gives you a warm fuzzy feeling to surprise a Delta employee for a job well done, it’s also a great marketing tactic for the airline that links values to customer action. Delta employees can redeem the “Kudos” via their internal system for gift cards and other perks. What does this mean? I had the opportunity to give exceptional Delta staff a virtual high five. So far this year, I’ve received two “Kudos” from Delta. Delta continues to raise the bar when it comes to putting the needs of the customer first, with some truly brilliant recent innovations. Hallmark employees average approximately 5,000 flights a year, so it’s fair to say we know a thing or two about business travel and excellent airline service. ![]() I, and many of my Hallmark peers, have the distinct pleasure of boarding many of these flights as we travel the world helping consumers and businesses learn to “Care Enough.”Īs someone who is passionate about both customer and employee engagement, I want to give “kudos” to Delta and highlight how the company goes “above and beyond” in its efforts to deliver a great customer experience, and why those experiences truly matter in business today. ![]() Every year, 180 million customers board Delta Airlines flights. ![]()
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